Information

ENTRY TIMES

FRIDAY 08:30 - 20:00
SATURDAY 08:00 - 16:00
SUNDAY 09:30 - 13:00

WEEKEND CAMPING ONLY

OPENS FRIDAY 09:00
CLOSES MONDAY 13:00

TICKET OFFICE

FRIDAY 09:00 - 20:00
SATURDAY 08:30 - 16:00
SUNDAY 09:30 - 13:00

ARENAS

FRIDAY 10:00 - 02:00
SATURDAY 06:30 - 02:00
SUNDAY 07:00 - 17:00

STAGES

FRIDAY 12:00 - 02:00
SATURDAY 11:00 - 02:00
SUNDAY 11:00 - 15:00

Please read all information on this page so you are aware of LodeStar's requirements of safety, entry and exit, what you can bring and general useful information. If you feel you need to know more than shown please email info@lodestarfestival.com Urgent only enquiries please phone +44 7455 095 353. Thank you for reading, and your attendance and support of LodeStar will be greatly appreciated especially our by our smiling staff, Doug

Alcohol and Food

Day tickets holders are not allowed to bring alcohol or food into the festival other than personal amounts for allergies. There's NO access to camp sites as this helps campers security.
ONLY Camping Ticket holders may bring and drink their now alcohol. Allocation per adult is 4x beer cans plus 1 plastic bottle of wine for the festival duration. LodeStar Bar Tariff offers great value! And please NO glass bottles.
Exiting and on re-entry no alcohol is allowed into the festival.
Drinking ages are the same as any public house or restaurant.
Own food consumed at the campsite only. Do not use a gas stove inside your Tent / Campervan.
No BBQ's allowed due to fire risk.

Drugs that are illegal in the UK are still illegal at LodeStar. Anyone suspected of selling or buying drugs on the site will be escorted from the site without a refund.

Vehicles leaving the public road must observe the 5mph speed.
Please drive slowly, be aware of children and pedestrians. Driving on grass cars can slide like moving on ice.
Display in the windscreen the parking ticket staff will provide to you.
Note the colour coded traffic routes to follow for the correct parking areas.
Please follow parking staff guidance on where to park. All parking spaces are very wide!
Disabled parking is available
Strictly NO vehicles on campsites, parking areas ONLY.
Large Campervans or Caravans leaving early, please make stewards aware so they see you have a safe departure and no children nearby in blindspots.
Vehicles parked that hinder emergency vehicles, festival operations or local residents may be towed away with no claim to any damage. Be responsible in parking.
A cyclists compound to chain to heras fencing to stop easy theft will be available, Cycles are left at your own liability and risk. Please ask for location on arrival.
Blue cloud coded routes are for emergency vehicles only.

LodeStar is a NO SMOKING AREA
Cigarette stubs last 45 years!
Please respect the cared for Fields of LodeStar and its natural environment.
Please use the recycling bins.
Don’t drop litter.
Leave no trace and take away good memories of your time at LodeStar.

If you hear an emergency sound or announcement do as instructed in a speedily and calm manner.
Do not search of possessions just ensure those of your party and around you are aware.

No professional filming and recording of any format is allowed unless previously agreed with LodeStar.
Whether attending or performing at LodeStar you are accepting that you have no title, creative title to or demand payment from all and any format and forms of recorded material and freely consent to its use by LodeStar.

No fires or open flames permitted at LodeStar.
No barbecues permitted unless LodeStar has designated BBQ Areas for adults only to use.
Flares Fireworks Pyrotechnic items or any Explosive type of device are not allowed and any person carrying or using will be ejected immediately from LodeStar. In serious cases the police will be called to arrest perpetrators.
LodeStar is a NO SMOKING AREA.

Fire points with firefighting equipment are shown by bamboo poles with red flags.

Fire extinguisher abuse is subject to a £100 fine and may result in ejection from LodeStar with no refund.

Fire lanes marked out with white lines and must be kept clear at all times
.

Fire marshals and SIA staff are present at all times.
Please comply with festival staff instructions at all times.

Raise the alarm immediately if you see a fire, flames or smoke.

Medical staff are available 24hrs.
First Aid post /s are clearly signed.
Remember the First Aid location/s on arrival.
For medical attention please notify festival stewards or security staff who will radio our medical team to assist.

Reporting a Lost Child
Inform festival stewards or security staff immediately.
Provide a full description of the child and clothing on staff questions following LodeStar's procedure.
Time taken for full information on the child will help security staff.
Child ID wristbands are available for accompanying adults to write their contact mobile number.
Unaccompanied children may be approached by staff if they believe the child is alone, in danger, distressed or looking lost.
Notify LodeStar's security if you see a child in distress immediately, don't be embarrassed to do so!
SIA Security and LodeStar's staff have radio communication to assist finding the child or parent of a child being looked after by SIA / DBS staff.
Bright coloured clothes are recommended for children
Whistle and small pocket torch for the child is useful.
Place your mobile phone number and name in their pocket

Please report or take any lost property to the information point in the ticket office or HQ out of ticket office open times.
Hand to security staff who will radio in to HQ.
LodeStar Festival cannot accept responsibility for any loss of property.
If you still haven't found your property after leaving LodeStar do email in asking with a full description as items are sometimes found when clearing the site.

Only campers are allowed personal radios and players at the festival.
Usage should be at considerate volume levels and times of the evening.
Personal music equipment is requested not to be used after 23:00 hrs.
No sound equipment is allowed in Family Camps.

Please keep in mind the Fields of LodeStar are a large grass area.
Grass is kept short to help wheelchair access.
Rabbit holes, mole hills and soft ground when wet.
These are natural limiting factors for carriage across the site.
LodeStar works hard to make the festival as accessible as possible.
LodeStar offers free tickets for carers please email info@lodestarfestival.com with your booking reference.
Public transport links are also shown.
Parking for disabled is as close as possible to the main areas and campsites.
There is a drop off and wristband collection point close to the ticket office.
If necessary wristbands may be tied on the clothing of the disabled person.
Please contact us if you need a refrigerator to keep medications stored for your personal needs at the festival.
Medical care is available 24 hours consisting of first aiders, paramedics with ambulance, AED’s etc.
Stewards are trained to be aware of people around them needing guidance and able to radio for medical assistance.
They are also there to help you enjoy the festival experience and give aid in an emergency evacuation.
Strobe lighting may be used but kept to short bursts, moving head projectors sending light from the stages can potentially have a strobe affect so please be aware.
Disabled toilets will be signposted and shown on the LodeStar Festival programme.
Programmes are available at ticket office on arrival.
We may not have raised viewing platforms but will do our best if possible.
LodeStar doesn’t offer sign language, captioning or audio description at present but welcomes any person or organisation who would help to provide these services.
Tables and chairs are available to use in the arenas and catering areas.

Bus, Rail, Taxi. Listed are for your convenience as LodeStar doesn't accept any liability in the use of these services.

Bus Stagecoach

Bus National Express

Train National Rail

Taxi Veezu

Taxi CamCab

Taxi NewTax Newmarket and surrounding

Professional friendly SIA registered security personnel are on-site for the whole festival.
They are there to assist in your and LodeStar's security.
Please follow their instructions at all times.
Please offer your bags and camping equipment for inspection and searching.
Female SIA staff will be checking persons whose attire restricts body checks visibly.
Body searches and personal items may be requested and you will be taken to a private area for this.
Security inspections will be undertaken for everyone’s safety and are required by law!
If you refuse SIA staff requests you will be asked to leave the festival with no refund.
If you see a child or person visibly distressed or behaving suspiciously inform LodeStar staff immediately.
Dangerous items and potential weapons are not allowed.
Keep your personal items safe on you.

Please observe safety notices and listen to announcements.
Dangerous, abusive or discriminating behaviour, verbal or by action isn’t tolerated at LodeStar. Person/s considered by LodeStar's Security personnel or staff to be in violation of this will be asked to leave the festival without refund.
Crowd surfing and moshing is not allowed.
Flashing lights and Light Strobes are used around the site and on stages.
The Fields of LodeStar are kept as a lawn but this is also a natural environment, rabbits and moles make holes and are trip hazards. Please wear sensible footwear and watch where you are walking.
Ladies, it's best not to wear stilettos or high platform style footwear.

Restricted items DO NOT BRING:
Glass containers / items
Offensive weapons or dangerous items
Fireworks, liquid fuels or other flammable hazards, nitrous gas canisters, balloons or flying flame lanterns
No Dogs or other animals unless required as a guide for disabled persons.
Large or heavy goods or similar vehicles.
Drones of any size.

Book your tickets online before the festival time for best value and availability.
Use your mobile phone with the ticket QR code for ticket office staff to scan for speedier entry.
Make sure your mobile is well charged.
Mobile charging points are limited at LodeStar.
You may also bring a printed ticket for scanning in.
When booking each member of your party will be named and ideally email address for their own entry and time of arrival.
Scans are only done for the persons present at the time of entry and unique LodeStar wristbands fitted to you.
Late arrivals of your party will be scanned and ensure their tickets are secure.
Valid LodeStar wristbands must be worn at all times and shown to security staff when moving into different areas of the festival.
Wristbands are not transferable or for re-sale and will be void if stretched, broken, or removed.

LodeStar is proud to have won UK Festival Awards "Best Festival Toilets".
Please use toilets in an hygienic manner.
Hand-washing facilities are available in toilets and throughout the site, please use them.
Toilets are regularly cleaned.
Any toilets not fit to use and up to our standards please bring to the attention of the cleaning staff.
ALWAYS use the toilets, if you foul elsewhere you will be asked to leave the festival without a refund.
We pride ourselves in maintaining clean facilities and a clean natural organic environment for all to enjoy!